Dos & don’ts to get what you want
If something’s not right but not finished yet (e.g. a haircut), don’t hesitate to get it changed it before it gets worse.
From quotes to exactly what work you are going to have done, you need to get it written down.
If you think you’re on edge, stay away from the returns queue.
- DON’T do any complaining on a weekend if possible
Stores are usually too busy, so if you can, go on a weekday for a better response.
Being able to name somebody who said something to you, gives you control (especially when you’re on the phone to a service provider, for example).
- DON’T say yes straight away if you don’t want to
It’s OK to say you’ll have a think about it, or you’d like to look around.
You won’t get what you want by being vocal and angry – you’ll just look like a stressed, confused mum.
