Toddlers & Older Children <
08/06/2011 at 20:57
08/06/2011 at 22:07
09/06/2011 at 11:09
09/06/2011 at 21:41
Not sure if all regions are the same but locally our NHS complaints department is refered to as PALS. Stands for something to do with patient liason. My mum used to work for NHS and she swears by them after having a bit of shoddy treatment herself. Once she'd made her complaint official it shoved a rocket up their bum a bit because they had to cover themselves for a complaint investigation. She also told me before that they can't refuse to refer you, but they can put you at the back of a long list. If they say they can't do anything you want in future and don't have a good reason insist on it and register a complaint.
Well done on persisting. I find it can be really daunting when NHS officals tell you your wrong when it comes to your own child even though you know you're right. We've just had Mia at a speech assesment yesertday even though I was told it was pointless as she isn't old enough to know something is wrong with her speech. Half hour later we are told we'll get another appointment because she does need to go back.
No one will ever know your kids better then you. You keep at them. Hope things get better soon. Big hugs to you both. You're very brave. x
19/09/2012 at 15:30
I wonder what the outcome of this was ... did anyone get any news? What a terrible thing to happen.
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