General Chat, Products & Comps <
20/12/2012 at 10:52
I ordered a dress on Tues 11th and it was dispatched on Wed 12th. Still not arrived.
Tracking website says courier attempted deliver both Tuesday and Wednesday this week but there was someone here all day on both days, no card left and nobody knocked. I'm raging.
Just called Asos and all they could tell me was that its out for deliver again today and that I should leave a note on the door if I go out, telling them where to leave it.
Brilliant customer service. Grrrrr.
20/12/2012 at 11:01
Is that Asos or the courier company though Hep? Who do they use, Hermes & Citylink are beyond useless.
20/12/2012 at 11:02
I've always had really good customer service from ASOS.
I agree with Kat, the couriers can be so useless!!
Hope it gets to you today!
20/12/2012 at 11:19
It's Asos being unhelpful. They are showing no interest in chasing the courier for me and didn't seem bothered that the courier has lied about attempting delivery. They basically said they can't help and seeing as I can only track it via their website (they won't give me the courier tracking number) that's useless IMO. The least they should be doing is contacting the courier company for information but instead they are only telling the same info I can see on the tracker.
The courier is Hermes.
20/12/2012 at 12:08
I've had two parcels "dissapear" with Hermes in the last few weeks. So frustrating.
20/12/2012 at 12:31
That says it all. Hope you get your dress before xmas.
20/12/2012 at 13:13
I had the exact same problem with something I ordered from Asda Direct. I can't remember which courier they were using but it wasnt Hermes. It's so frustrating.
20/12/2012 at 16:07
Hope it arrives soon! How is the coat?
20/12/2012 at 16:16
The coat is great Rusty, didn't have this problem when it was delivered!
My dress still isn't here. Unimpressed.
20/12/2012 at 17:25
Hermes are shite mate.
20/12/2012 at 17:28
Ah well. I'll have to go shopping for a backup!
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