General Chat, Products & Comps <
26/02/2013 at 15:42
I have only just started selling a few things on Ebay and seem to be getting bad luck. Out of 7 items I sent out last week I got a message saying one was broken on arrival which was very well packed (I refunded them) and now I have a message from another buyer saying they haven't received the parcel and can they have a tracking ID.
They paid for second class standard parcel service so I didn't get a tracking number with it.
Any experience of this? I don't know what I should do and don't really fancy refunding the second thing in a week.
Will be back later as have to move some furniture around now...
26/02/2013 at 17:24
I always send things 1st or 2nd class recorded delivery for this reason.
Did you get proof of postage? If so you can send them a copy of that.
When did you post it? And was it first or second class?
26/02/2013 at 17:31
So annoying. I've been ebaying for years and only in the last few months this has started for me too. In my cases the items have only been sold for about £1 so I've refunded as its not worth the hassle. The official eBay line is to ask the buyer to check with neighbours and post office if it's been left there. You can raise a case with the post office if you have proof of purchase, but this takes time.
26/02/2013 at 17:52
If you got a receipt with the postage this may be your proof of postage and will have a tracking number on. This happened once to me and I refunded the buyer and got a claim form from the post office. I had to print off the transaction from eBay along with the proof of postage and Royal Mail gave me the money back.
26/02/2013 at 19:49
Thanks ladies of course it sold for £11.50 not 99p so feels even more annoying. I don't have any proof of purchase and I recycled the receipt this morning as it was sent over a week ago...
Lesson learnt I guess. Think I will go back to giving everything to charity at least that way I won't be out of pocket as I won't be refunding postage I have paid for!!
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