General Chat, Products & Comps <
20/06/2013 at 16:57
I am NEVER ordering from Harvey's EVER again!!!
I ordered a sofa on Boxing Day with a 12 weeks delivery date.
Guess what? Still no sofa.
My local store has shut leaving me to deal with a clearance store an hour away who don't know their *** from their head.
Phoning customer services 0844 number to be passed around for an hour then cut off, phoned back to be told they can't deliver to my address! I need to vent my anger.
20/06/2013 at 16:58
20/06/2013 at 17:08
Harveys were on Watchdog the other week about bad sevrice and delivering the wrong sofas!
20/06/2013 at 17:14
I'd be fuming too. Hope you get it sorted.
20/06/2013 at 18:57
Can you tweet & FB them?
20/06/2013 at 19:31
I like Fi's suggestion.
It's not on, is there a head office number to try instead?
20/06/2013 at 19:42
Have you paid for it? If so how? I think I'd be taking my business elsewhere by now.
20/06/2013 at 20:14
I did the 4 years interest free credit so not sure how I stand.
They are majorly taking the p1ss! I've messages their fb page but you can't write directly on it.
Will try again tomorrow.
20/06/2013 at 20:18
Oh no. I thought you got yours, it was due to come the week before ours.We got ours on the delivery date we were told.
Though I'm sure I remember ordering matching stitching, this one came with contrast stitching but H had signed for it by the time I got home and I had no paperwork to prove that's what I ordered.
Hope you get sorted soon.
20/06/2013 at 20:30
I bought a sofabed from Harveys using their interest free credit option, IIRC correctly the first payment doesn't go out until you receive the goods. So cancel the agreement, sack them off and go to DFS - they've always got a sale on!
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