General Chat, Products & Comps <
06/03/2013 at 11:15
I ordered some bits Sunday night after none of the local stores had stock. I was shocked to receive the confirmation email syaing delivery will be by 15th March. Thats 2 sodding weeks away!
Anyone ordered from them and had to endure a ridiculous wait time for delivery?
06/03/2013 at 11:17
Wow, that is a long time! I haven't, but my parents have ordered stuff to collect in store before, and I'm sure it hasn't taken that long!
Maybe there's no stock in any stores so they've got to wait for new stock? Hopefully it won't actually take that long.
06/03/2013 at 11:19
Yeah that's what H said. I wouldn't mind but it's only a kettle, toaster and blind.
06/03/2013 at 11:20
Goodness, that is ages away
06/03/2013 at 11:23
Yeah I had the same problem when I ordered a lightshade.
06/03/2013 at 11:27
yea i had the same problem with plain cushion pads
06/03/2013 at 11:28
Did they turn before the delivery date?
06/03/2013 at 11:36
nope on the day
and i think i had to ring them actually to chase it up
06/03/2013 at 11:37
grrr, I'll keep an eye on my inbox then and chase them up next week if I don't get an update. How utterly rubbish.
06/03/2013 at 12:06
not sure about online ordering, but i had a kitchen blind made by them and we're really pleased with it.
06/03/2013 at 12:47
Yes I ordered a throw from them and it took two weeks to arrive!!
06/03/2013 at 12:54
I reserved some bits online once and then collected from the store. They phoned me the following day to say there would be a slight delay but I think it was only a day or two.
I have found getting hold of customer services at our local store to be a right PITA though. I think I ended up driving half an hour to the store just to speak to someone and then had to wait forever to be served.
06/03/2013 at 12:55
I've just been trying to resolve my moms issues with dunelm so I'd not ever recommend them!! First curtains arrived and one was 2ish inches longer than the other. So they wentt back, a week later a new set arrived, we get them and the rings are rust covered and the rust has imprinted on the material. Another new pair arrived the follow week and we were called in to collect and had the same problem. Finally yesterday however a decebt ish pair arrive.. same length, no rust but a few minor pulls!!! In the end moms jus kept them, costing a fortune in fuel back and forth!
06/03/2013 at 13:31
what a palava LM! If I'd know about 2 week delivery I would have just bought elsewhere.
06/03/2013 at 13:53
Can you cancel the order? Two weeks is a long time for delivery. I've only ever bought in store, but never had a problem with them. I was going to order some bedding from their website, but after hearing your stories i think i'll give them a wide berth
06/03/2013 at 13:57
Nah that's just a pain to order and then have to find them somewhere else. Plus the blind matches one already up so had to order the same.
06/03/2013 at 14:03
That's a bummer then!!
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