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03/07/2013 at 17:43
I work in a school and a parent phoned up after school and got shitty with me and complained that I hadn't 'kept up my end of the bargain' because of my absentism. She shouted down the phone at me and I did ask her to stop but she didn't. It really got me down. It is now peeing me off becuase part of me thinks why didn't I hang up when she started shouting at me. I don't shout at people and I don't have anyone to take my grievances out on, I just have to suck everything up inlcuding other people shouting at me
03/07/2013 at 17:53
I know it's easy to say, but don't take it to heart. Some people have nothing better to do some people are just plain rude
03/07/2013 at 18:43
03/07/2013 at 18:45
Hopefully letting it out on here helps a bit, there's just so many rude people around these days
03/07/2013 at 19:17
She'll have some other sh1t going on, I doubt the anger was just direct to you. It is impossible in your line of work - you have nowhere to vent. Except here
03/07/2013 at 20:40
I am the same and would have this going on in my head for ages afterwards, I hate people like that.
03/07/2013 at 20:47
I'm like you QI, although I'd be less annoyed at whatever she was saying and annoyed at myself for allowing her to! You'll be ready for it next time
Try to forget it x
03/07/2013 at 21:52
If anything happens like that again, simply say that you are not prepared to be talked to in that way, put her on hold and get the head to deal with it. It's not acceptable to be shouted at by anyone. I don't know why some parents seem to think that it's acceptable to come in and yell at teachers just because they're in a bad mood. (I've been on the receiving end myself and it's not nice, but now I simply refuse to talk to them if they're wound up and more often or not they go home, calm down, realise they've been completely unreasonable and then sort of indirectly apologise.) Whatever you do, don't feel guilty about it or feel you have to explain yourself. If you're absent, it's down to the school to organise appropriate cover.
03/07/2013 at 22:00
I had an email come through at 9.30 from the student in question with the work attached that he needed to do... not correct but at least I have it now...
04/07/2013 at 12:53
Little Welsh One is right. Next time either put them on hold or hang up. People can be horrid sometimes and its awful when you are on the receiving end of it. But you don't have to put up with it, just let them know that its not acceptable.
04/07/2013 at 19:28
She rang and apologised profusely... to someone else for the way she spoke to me. Her son had lied to her so she had been ready to tear strips off me and then had been embarrassed about her son lying to her. Apparently I wouldn't be allwoed to hang up on her
04/07/2013 at 20:10
Typical that she wouldn't apologise directly. Hopefully she'll think twice before she wades in with her mouth open in future.
05/07/2013 at 10:37
Brave of her not to apologise to you.
And whatever the 'rules' are at work, I would still end a call to someone who was being abusive down the phone at me. You work in education, its hardly a life and death situation where people's emotions can be all over the place. Someone has to point out that they need to learn to mind their manners and putting the phone down might be the only way to pull them up short.
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