General Chat, Products & Comps <
24/01/2013 at 11:38
How fab is John Lewis customer service?! Our telly that we have had for 4 years is broken, I phoned them to tell them thinking there would be issues because of the length of time its been but the guy was so pleasant. He was very very helpful and didnt sound bored at all. Anyway h had to phohim them back as the telly was in his name and he got a woman who was just as lovely. H then phoned telling me how lovely she was and I went on about this guy, so iv phoned again to their complaints dept just to say that iv had such a nice stress free experience! the engineer is coming to look at the telly tomorrow . So in true old lady fashion, iv just been going on about how great their customer service was to anyone who will listen ,
24/01/2013 at 11:42
It's nice to hear about good customer service sometimes, you only tend to hear about bad experiences so it makes a nice change.
Hope the engineer can fix it for you.
24/01/2013 at 11:43
gold star for Jl :)
people are always quick to complain and not so to say well done so sure they apreitiated it!
Fab to know that good customer service still exist, I find marks and Spencer very good, tesco awful!
24/01/2013 at 11:54
Good customer service is worth shouting about!
I had a similar good experience with kiddicare this week. Phoned up about a package travel system they were selling, as it had a different car seat to the one we wanted. The lady said to email her what we wanted, they'd price up a package for us, and discount it in line with their sale. Had an email back today to say they were waiting on price from the manufacturer and would get back to us asap.
Yay for nice people!
24/01/2013 at 12:14
It's nice to have good customer service. It doesn't happen very often unfortunately so it's good to spread the word!!
24/01/2013 at 12:21
John Lewis is fantastic for customer service!
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