General Chat, Products & Comps <
03/01/2014 at 11:22
G bought K some water speakers for Chrismas which worked but now the jack inside the speaker ie where you plug the wire in has come away and is now rattling around inside. k tried to return them but theu said she needs a box or receipt neither of which G kept. im not sure if they were fobbing her off as a child or we need to prove they were bought there. Any idea? She paid cash so no proof on bank statement etc. they were £30
03/01/2014 at 11:30
Cheeky idea which someone once suggested to me. Buy a new set and return the broken ones with the receipt and box. Otherwise you have to contact the manufacturer although the contract is with the person you bought it from you have no proof of the contract. However dependant upon the company some will except it without the proof.
03/01/2014 at 11:38
So basically without proof we've bought them there that's it?
03/01/2014 at 11:51
It's over ten years since I've dealt with so I am going on my dodgy memory but you need some proof of purchase. Otherwsie it could ahev been stolen and you are trying tog et money for it. But some companies will still be willing.
03/01/2014 at 11:55
I think you deffo need proof of purchase. You can buy those things everywhere, so they could have been bought anywhere.
03/01/2014 at 12:15
03/01/2014 at 13:22
My understanding was that faulty goods could be returned without a receipt but having had a read it looks like you'd need some proof of purchase. Could you call them and ask for an exchange instead if you'd be happy with that, go for the sympathy vote by mentioning it was a teenager that bought it, her hard earned cash etc. otherwise contact manufacturer directly and see what they say?
If no luck I'd go with QIs suggestion of buying another and returning faulty one with the new receipt!
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