Pregnancy & Birth Clubs <
20/06/2013 at 09:46
Whenever I click on the Baby Talk link in the top left I get routed to http://www.hitched.ltd.uk/error.htm?aspxerrorpath=/f/7.aspx which shows an error message. If I go via my bookmark it works fine, or go back from a post it's fine, just clicking on the link at the top, the Home> Forums>Baby Talk one. The Forums link works, as does OT, just not BT. It's really annoying me now as that's my default way to get back to the BT board.
20/06/2013 at 10:03
Hi BG, I've had one other user report the same issue today and we believe there is a broken link somewhere on the site. I've just tested the Home > Forums > Baby Talk link on my laptop & my phone and it worked fine.
Please could you tell me how you get to Home > Forums > Baby Talk ie do you go to the full Forums view first, then click on the Baby Talk forum or another way? Hopefully this will help us identify the issue. Thanks
20/06/2013 at 10:09
I've not tried it on my laptop only on my iPhone.
If I click on the Home>Forums>baby talk link at the top left I get it. Also of I go from the main board and try to get onto Baby Talk that way I get it too.
20/06/2013 at 10:13
Sorry, didn't fully answer your questions. On my phone I always have a safari page open on one of the forums so just use that, I also have a BT bookmark and am using that to access BT when I get the error message. The bookmark is: mumdrum.com/.../7.aspx
20/06/2013 at 10:25
Thanks BG - I haven't been able to recreate this issue on my iPhone but I'll have a chat with my technical team now.
20/06/2013 at 10:47
BG it was me that reported the same thing. Sarah, I tried to clear my cookies like you said and it logged me out and I logged back in and it's still not working. I can't get onto BT on my iphone at all, I can get onto the front screen and can access threads in BT if the are showing in the shared forum view but If I then just try to go to BT as in the full page, I get the error above.
I'm logged in on the computer now and it's working fine, it's just on my phone. I can open OT and TTC etc just not BT!?
20/06/2013 at 20:14
Hi BG & MDD - we've investigated this issue today and we've been unable to recreate the issue from an iPhone. As it's not a problem for all users we believe the issue is related to the individual device, which makes it more difficult to find a solution. We will look again tomorrow. I'm sorry I don't have an instant answer, I can imagine this is exceedingly frustrating.
20/06/2013 at 20:46
Hi Sarah, thanks for looking into this. Ive been logged out of MD all day on my phone. It took me a few attempts to get logged back in tonight (just like it was doing before, I was putting my details in bit in never actually moved to the 'logged in' status.
I left it for another 10mins or so tonight and when I opened it back up I was logged in and BT is working again!
BG I did clear all the cookies on my phone this morning so not sure if that's helped
20/06/2013 at 21:14
Wooh! Have just cleared my cookies and it seems to be working. Phew.
Thanks for looking into Sarah. Hope it's just a one off.
20/06/2013 at 21:21
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