Pregnancy & Birth Clubs <
02/07/2009 at 15:26
02/07/2009 at 18:56
03/07/2009 at 04:12
26/04/2013 at 23:14
I had a very bad experience with them!!!!!!!!! Recently tried to order a high chair as a present for our friends who just had their first baby. The reason I chose Bambino direct as they were offering £15 discount when signing up with 'Which' membership. So went on Bambino Direct website placed the order and asked for it to be delivered straight to our friend's house. Next thing I know, a gentleman called me from Bambino Direct asking all sorts of questions to why did I choose for the order to be delivered to other address than the billing address...... Explained that it is a present for somebody else....(not that it any of their business anyway). Then I received an email from this gentleman asking for a copy of my photo ID, bank statement and copy of the debit card!!!!!!! Apparently their are trying to prevent fraud!!!!! This is absolutely crazy!!!!! They do not even have the right to do that. Have they ever heard of Data Protection Act? I replied to them advising that I will not be providing any of these sensitive documents due to possible identity fraud and if they are not happy sending the order to the delivery address I provided they should issue a refund immediately. Next email I received was asking for the payment by bank transfer if I do not want to provide these documents or they can deliver it to my billing address. I can not believe they have a nerve to ask for the payment twice!!!! So all these emails and replies just wasted the whole day. I could have already ordered it from another website and had it delivered for the weekend. The grief they were giving me is not worth £15 discount.... If they are trying to prevent fraud they should not be giving an option to have a separate delivery address!!!!! So unless you are bying things to be delivered to your billing address I WOULD NOT USE THIS COMPANY. Hope this helps.
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