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Site questions & suggestions
22/10/2014 at 21:52
I've just realised that the button at the bottom of every post you make doesn't work (or is it just me???) Can someone look into this for me?
Obviously I won't get an email to tell me that you've replied so sorry if I don't remember to come back & read it!!
23/10/2014 at 09:12
Hi Blackkat, Thanks for the post about the email me a response button.So we can investigate further, can you tell me which platform you use for looking at BX - is it a smart phone, laptop or tablet? And which brand so we can check it out. Thanks for letting us know and we'll have a look into it! (I've also sent this as a PM in case you don't see this reply)
23/10/2014 at 09:44
I'm going to PM this message to in case you don't see this one here!
Don't worry about computer details just for now, but here are 2 things to check – and which could explain why you're not getting the notifications.
Other than that, how are you feeling? Hopefully we'll have your birth announcement soon!
24/10/2014 at 23:11
I replied on the message you sent me
25/10/2014 at 17:16
Apols: you sent a PM to DanielleBX, so I can't read it right now.
But I know we asked you to check your Forum settings. And you told Danielle they were set to Instant - is that right?
The Instant reply setting is adjusted in the Message Settings part of the My Settings page - not the Forum Settings part.
Could we ask you, please, just to check the Forum Settings now and confirm that the Replies Notification is set to Default to on (it's the second one down in the list)?
Thanks so much!
27/10/2014 at 20:44
test for Helen BX
I wonder if this will work, box is ticked as always!!
27/10/2014 at 20:56
27/10/2014 at 22:05
27/10/2014 at 23:01
28/10/2014 at 18:22
We think now that maybe no one's getting notifications but us admins
We're going to run a few tests to check.
But, in the meantime, if you're reading this and you're not Blackkat (who we already know about), could you please post and let us know if you're getting or not getting notifications? Thanks so much!
28/10/2014 at 19:16
28/10/2014 at 19:17
28/10/2014 at 19:20
One more test
28/10/2014 at 19:21
29/10/2014 at 22:35
Still no notifications emailed to me x
30/10/2014 at 11:33
Sorry for all the cryptic 'testing testing' posts!
Those test have confirmed for us that the email notifications aren't working for anyone except us at BX HQ.
Which is very annoying.
So, we're going to get cracking on fixing whatever bug is causing the notifications not to send.
We've had a quick look and it does seem a bit complicated, so we're afraid it may take us a couple of weeks to sort out.
Apologies for this. But a big thank you to you for alerting us to this - there is no way we would have known it wasn't working if you hadn't told us.
30/10/2014 at 17:22
No worries, no rush! Glad that highlighting a problem has helped!
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