Posted: 27/07/2010 at 05:07
Just beware, sadly I went to purchase this Babystyle Oyster complete Travel System, as I live in New Zealand, there's no agent here. Hence I called the Head Office in UK, who unbelievably directed me to order & pay an insolvent Agent (Munchkins, Emma Moore) of their's who was in arrears with her account with Babystyle UK LTd (the supplier) I LOST all my MONEY GBP676.00 & never got my Oyster Travel Sysytem. No carrycot, no capsule, no stroller. During the order as the out of stock delay was a big hold up for 8 to 10 weeks, Head Office even confirmed when I ph'd them abt 24 June, that Emma of Munchkins was getting her order that week, (that was abt end of June 2010 & within my Pay Pal protection time). Yeah right!!! that statement from Head Office cost me all my money, as it made me relax & wait..too long to claim within Pay pal safety period. Munchkins had ceased trading around then. bet her account was on STOP CREDIT with Babystyle UK LTD, who referred me to use her. BabySTyle UK LTD Supplier wont do a thing to see me right, they don 't care. I'm not to sure their normal backUp & support will be that great if that's how they treated me & my new born baby. I'm now stuck at home talking to newspapers/reporters/consumerAffairs,figghting to get my stroller from them, as I believe the buck stops with them for not using 'due care' in their referral, they had the info she wasn't paying them & had majorily fallen behind with account. With no stroller, no capsule, nor carrycot, Sadly we don't have faith in BabyStyle H/O & wonder if they are too poor to fix this issue, they can't be that significant in stroller biz. Perhaps just a super marketing co. They need to get a heart in this case. Think before you support such a comapny who treat new MuM with new born this way. ConsumerAffairs.com, newspapers,magz etc...have this issue so it will be getting noticed. Any suggestions from MuMs out there, please post up.
Posted: 09/08/2010 at 22:28
Gosh I really feel for you. Surely what they have done is against the law. Do you not have the name and or any correspondence for the person you were dealing with at BabyStyle?
Have you tried contacting BabyStyle's headoffice and making a case for the full refund for your monies? Also, contact Trading Standards and of course Consumer Affairs...Which? magazine too might be able to guide you in the right direction. Of course do not forget to get in touch with BBC Watchdog - they love to investigate such things!
I wish you all the best with your new baby and hope you get reimbursed. Don't give up as it is most unacceptable and disgraceful!
From first time Mum to be.
Posted: 13/08/2010 at 19:03
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