Mum and 2-week-old baby locked in Mothercare as staff leave for the night

Monica Stoffers says she was in the feeding room when the lights went out


Feeding her 2-week-old baby in the feeding room of Mothercare, Monica Stoffers was suddenly plunged into darkness.


Who’d turned the lights out?!

Suddenly it dawned on the mum of 2 that staff had locked up for the night – with her and her baby inside…

“I managed to feel my way around to get my baby back into her pram so I could find my way out of the room, once out (and very upset and distressed) I realised that every one had left and the store was completely shut,” Monica wrote on Facebook.

Banging on the window of the Mothercare store in Plymouth’s Drake Circus, she tried to get the attention of a security guard – but to no avail.

“I carried on banging with the alarms now going off too,” she wrote.

“My baby was hysterical at this point and so was I almost.”

Finally, she managed to get the attention of a security guard and was let out of the shop.

Monica shared her story on Mothercare’s Facebook page.

I would like to bring to your attention an incident that happened in your plymouth drake circus store yesterday. I was…

Posted by Stoffers Monica on Wednesday, 30 March 2016

“I had a panic attack in the shop and was scared for my two-week-old baby,” she wrote.

Following the incident, Mothercare responded in a statement: “Our store team provided comfort and support to a customer after they discovered she was inside the store as it was being closed. We appreciate that the whole experience must have been very upsetting for her.

“We will take the opportunity to ensure all our store teams have fully checked there are no customers in store at the time of closing, to avoid this happening again.”

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