Pregnancy & Birth Clubs <
23/09/2013 at 15:10
I bought some boots for W on Saturday in clarks. She's 21months old so obviously can't say if they're comfy or not etc.
the girl who measured her said she was a 4.5G which she seems to have been for the last six months!
Anyway I picked 3 different pairs of boots for her to try. The first pair were clearly too tight. I could feel her little toe sticking out the side , even though the woman insisted they fit fine!
she tried the other two pairs on and i picked one of those.
She wore them for about 30 mins that day after leaving the shop. She also wore them the next day for about five hours. When I took them off her legs were red and looked sore around the top of the boot so they're obviously too tight.
Theres no way I'm paying £38 for some shoes she can't wear because they're not the right size.
i know normally you can't return shoes if you've worn them, but part of the service with clarks is them measuring and fitting the boots so its their fault surely?
am I going to have a fight on my hands to get a refund? I do like a good argument/ complaint about customer service normally, but can't afford to pay out again for different boots while waiting to get I get a refund via a complaint to head office etc.
sorry, this has turned into a really long post oops!
23/09/2013 at 15:12
I should probably add that I won't be returning them to the same branch I bought them from as that would probably make it easier
23/09/2013 at 15:38
I think Clarks are usually ok at returning shoes if they don't fit correctly, which it sounds like they obviously don't - if her legs/feet are still red, maybe take a photo just in case so they can see what it's doing to her.
I've taken shoes back there earlier this summer, two pairs of their canvas Doodles because they both were coming away at the edged - they said they'd never seen it before both times, I'm sure that can't be the case as C's feet aren't that unusual a size, and they were fitted by their fitters who said they fitted him fine.
23/09/2013 at 16:22
I would take them back, I'm sure they'll be fine about it. If they're leaving red marks they obviously don't fit properly.
I took back my daughter's school shoes a couple of years ago because the stitching came away on the top after a few weeks. They replaced them without quibble.
23/09/2013 at 17:07
I hope they will be fine. I'll be really surprised if they're not. I can't go until Saturday but will update
23/09/2013 at 17:37
They are normally absolutely fine and will exchange. Our problem was with Startrite shoes and they too were absolutely fine about it, although because her foot was so sore (had rubbed until bleeding in 1 hr) they wouldn't fit new shoes until it had heeled. Good thing we were about to go on holiday and she could wear sandals for a week or so
23/09/2013 at 18:50
I've returned shoes there. I think they are fine about it, especially as their fitting service is advertised so heavily, they can't really argue when they've messed up :)
23/09/2013 at 18:59
I've returned worn shoes a couple of times because they haven't fit. Both times they've remeasured a bit more carefully and exchanged without question. Last time the shoes were a full size and 2 width fittings too small!!
23/09/2013 at 19:07
Oh my god snidget that's a pretty big difference! How on earth can they get it that wrong!
23/09/2013 at 19:14
They said they were a tighter fitting shoe!! He couldn't even put his foot down they hurt so much. The assistant was stunned when I took them back - she said they were a tight shoe, so they normally go half a size bigger anyway!
23/09/2013 at 19:45
Bless him you feel awful when you don't realise don't you. At least once they can tell you you know they will say when they start hurting straight away
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