Child car-seat giant Britax is offering consumers the opportunity to exchange or replace its XTENSAFIX after it failed consumer-review safety tests.
The car seat, which is suitable for children weighing from 9kg to 36kg, offers parents the option to use it with an adult seat belt instead of its integrated 5-point harness.
But, when it was tested in simulated car crashes by the German automotive club ADAC, it received a poor score using the adult seatbelt.
When MadeForMums spoke to Britax, we were told that, although the car seat has passed all the legal safety requirements, Britax will be now offering customers the chance to exchange their XTENSAFIX car seat for an alternative.
“Simply meeting legal standards is not what Britax is all about,” a spokesperson said. “We make premium products, work to very high standards … and expect our products to deliver best-in-class performance in the most demanding tests. We have, therefore, taken the decision to stop actively manufacturing and selling the XTENSAFIX in its current form.
“We are prepared to offer each owner of an XTENSAFIX the opportunity to take the seat back to the store where the seat was purchased, and get in exchange a redeemable store voucher or cash refund up to the purchase value of the XTENSAFIX seat.”
You can read more details about this exchange offer at www.britax.eu/xtensafix.